Locomote Express LLC

I came to unload and waited 4 hours for them to unload my truck.Here all the old people work. They work very slowly.

Excellent service! Went above and beyond. Thank you!

Delivery was made today 4/10/26 for Keith Aldridge. The driver and office staff were extremely courteous and knowledgeable of my area. Delivery was made ahead of scheduled time. Driver was very polite and very respectful. I would highly recommend Locomote Express for your delivery.

Per customer review- "On this day approximately 12:00, 26 Feb, 2026 my SC2 Condo was delivered. The delivery service contacted me ahead of time and our conversation led me to believe that this delivery guy was on top of things. First I advised him to turn around in my neighbors driveway then back into mine. I wasn’t sure he could get turned around in my lot. He proceeded down my driveway at my direction. He had a heck of a time getting his 40 ft box truck turned around. I guided him as best I could and backed him to the point of drop off. He lowered his lift gate, set my Condo on it with his floor Jack facing out instead of in. He pushed the unit out and the floor jack dropped off the tail gate. The condo nearly came crashing down. He dropped the tail gate and removed the Condo and in the process he lowered the jack to soon and buried one of the 4x4 brackets right into the ground. I don’t believe it’s bent but not sure. Furthermore, he challenged me by saying, you really live out here? I was insulted so I led him up to the front deck on my house which has a view that many folks would pay to see. On top of that I informed him that I haven’t paid and electric bill in ten years, I’m all solar. I only pay about 8$ a month for water, no sewer bill because I have an HAU system and only $600 a year in my heating bill. I said to him, now do you see why I live here. Anyway, I believe this gentleman needs to be talked to about customer relations and proper handling of products that he delivers. I was even gonna give this guy a $ tip for lunch but he ruined that. Folks just need to pay attention. This unit is very expensive and not something to be taken lightly."

Slow slow slow 0 stars

Arrived 21:00 11/24/25, DO NOT pull into the yard 1st! Park in the median then check in! No room on backside besides to dock & leave!

They not only missed my delivery window by hours, when I called to get an updated estimate I was passed off by the customer service rep to someone else when I thought I was just on hold while she got more information. The new person proceeded to yell at me and talk over me repeatedly. When I asked for information about where the truck was at that time so I could do my own estimate, I was told they didn’t know anything about my area - I live 25 mins from their office. 🙄 They absolutely seem to hate their jobs and have no interest in helping customers. When the driver finally arrived at my house hours later, he was alone and couldn’t facilitate the delivery by himself as the crate was too large. So now we wait for a reschedule, I’m not optimistic this will go smoothly. ETA - my original delivery date was 10/9 and I get it, things happen. No complaint about it, but one would think knowing they were already late they would be more considerate. The driver should never have been placed in the position to make that delivery alone. I can’t imagine the nightmare working for such people.

Only reason for 1 star is the driver was nice. He delivered a very large swingset I ordered that came in 4 boxes and on a double pallet. They only sent one guy to deliver it and because of this he had difficulty unloading it as they are very long, heavy boxes. Management needs to step up and hire more people before someone gets hurt. You can't have one guy unloading this stuff. I even called my father in law to come assist but the driver had it off before he arrived. Do Better!

They need to teach their drivers how to drive safely, and need to have devices to monitor their driving and to actually enforce safe driving. Yesterday on route 34 in Teaysvalley WV a truck straight up cut me off and almost caused a wreck and just drove off like nothing happened

Locomote Express received my freight on Monday. I called them and was told it would be delivered by Thursday or Friday. I call again on Friday because I have yet to hear from them. They inform me that it will now be Monday delivery. I live about 20 minutes away from them and my freight has been just sitting there on the dock the whole week. I would not consider my address to be rural, I live 10 minutes from main street saint albans. To the owner, if my freight can be delivered today (Friday), as promised, I will delete this review.