Effective Date: September 17, 2026
Last Updated: September 29, 2026
Maxbox LLC ("Oculus Reviews," "Oculus Freight," "we," "us," or "our") operates the Oculus Reviews platform (the "Platform") and related websites, mobile applications, and services (collectively, the "Services"). Oculus Reviews is a two-sided professional reputation and hiring network for the trucking industry where drivers can review companies and companies can review drivers, with optional verification and trust features, together with navigation and facility tools drivers use on the road.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Services. It covers the Oculus Reviews website and the Driver App (mobile) for iPhone and Android. Where the website and the app differ, the app is described on its own in section 12.
If you do not agree with this Privacy Policy, do not use the Services.
Controller: Maxbox LLC, operator of the Oculus Reviews platform
Privacy contact: privacy@oculusreviews.com
Email: support@oculusfreight.com
We use information to:
Reviews about companies may be publicly accessible (including to visitors who are not logged in). This means your review content and any information you include in it may be visible publicly.
Reviews about drivers are intended to be visible only to company users (for example, authenticated companies on the Platform), and are not intended to be publicly displayed.
If the Platform offers "anonymous" reviews, it generally means your name is not displayed to other users or the public. We may still retain internal records linking reviews to accounts for moderation, integrity, fraud prevention, legal compliance, and dispute resolution.
If content is flagged or disputed, we may review it and related account activity, and may limit visibility while investigating. We retain moderation history and dispute records for audit and safety.
The Platform holds a second kind of content about drivers, separate from employment reviews: accounts of a driver's conduct submitted by companies, or gathered by us from public sources such as publicly visible posts in industry forums and social media groups. We call these community reports, or stories.
You should understand four things about them:
Community reports expire on a fixed schedule and are removed from view when they do. We remove a report at any time if it is withdrawn, if it is found to be about the wrong person, or if it does not meet our content standards. If you believe a report is about someone else, write to privacy@oculusreviews.com and we will investigate.
When we gather a report from a public source, we take only the text of the post. We do not collect photographs, and we remove contact details, dates of birth, medical or health speculation, and references to a driver's complaints to a regulator or labor authority before the report is stored.
Some features may allow sharing additional information (for example, a driver sharing contact information with a company). When enabled, access to such information is controlled by Platform permissions and logged actions (e.g., a driver's explicit submission, consent checkbox, or application flow).
We maintain audit logs to help prevent unauthorized access and misuse.
We do not sell your personal information in the ordinary sense. We do not sell personal information, and we do not share it for advertising or any other cross-context behavioral purpose.
We may share information:
We use vendors that help us run the Services. These providers are permitted to process information only to perform services for us, under contract, and only for the purposes described in this policy:
We may disclose information if we believe disclosure is reasonably necessary to:
If we are involved in a merger, acquisition, financing, or sale of all or part of our business, information may be transferred as part of that transaction — in which case this policy continues to apply to the information transferred.
We retain information for as long as necessary to:
When we no longer need information, we take steps to delete it or de-identify it unless retention is required by law or for legitimate business purposes (e.g., fraud prevention).
Reports and reviews you contribute stay part of the shared record other users rely on, but they are disconnected from you when your account is deleted.
You can delete your account from inside the app at Settings → Delete account, or from the web at oculusreviews.com/delete-account.
Deletion removes your sign-in credentials, your profile, and the records tied to your identity. Anonymous contributions — a weigh-station report that never carried your name — are retained but de-identified, so that they cannot be traced back to you while remaining useful to other drivers. We may keep a minimal record of the deletion itself, and anything we are legally required to retain.
We use reasonable safeguards designed to protect information. Data travels over encrypted connections. Our routing service is additionally certificate-pinned, so the app refuses to talk to an impostor even on a hostile network. Sign-in tokens are held in your phone's own secure storage — Keychain on iPhone, Keystore on Android — rather than in ordinary application files.
However, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
No system is perfect and we will not pretend otherwise. If something goes wrong in a way that affects you, we will tell you.
You may be able to:
Important: Even after deletion requests, we may retain certain information as required for legal compliance, fraud prevention, dispute resolution, billing/accounting, and audit logs.
Depending on where you live, you may have additional rights under state privacy law — including the right to know, to delete, to correct, to opt out of the sale or sharing of personal information (we do neither), and not to be treated differently for exercising any of them. To make a request, write to privacy@oculusreviews.com. We will verify that the request comes from you, and we will answer within the time the law allows.
We use cookies and similar technologies to:
You can control cookies in your browser settings; some features may not function properly without certain cookies. You can also set your analytics preference directly at the bottom of this page.
This section describes data practices specific to our mobile driver application, which provides truck navigation and facility information. It is in addition to the rest of this policy; where this section is more specific, it controls for the app.
The app collects precise location (GPS) from your device when you use navigation and location-dependent features. We use it to:
Precise location is sent only to services we operate (our routing service, our facility service, and our database). We do not sell location data, we do not use it for advertising, and we do not share it with data brokers, insurers, load boards, or your carrier.
Destination search is an exception: when you search for a destination, the coordinates used to focus the search are also sent to external search providers, as described in L below.
Specifically, where your location goes:
With your permission, the app collects location in the background, including when the app is closed or not in use — while your screen is off, and while you are using another app. This is deliberate, and it is what makes the product usable in a truck: turn-by-turn guidance has to survive a locked phone, and an arrival has to be noticed even when the phone is face down on the seat. It is used for two things only:
Two things protect you here, and both are built into the app rather than promised on this page:
Declining keeps the rest of the app working. Browsing the map, searching, reading facility pages, writing reviews, and everything in your profile all work without it. Turn-by-turn navigation and automatic arrival detection do not. You can withdraw this permission at any time in your device settings, and you can end navigation at any time from the app.
To sign in, you give us a phone number, or an email address and a password. You may also add your name, the carrier you drive for, and a truck profile — height, weight, length and similar — which we use to route and price for the vehicle you actually drive rather than a generic one.
You can browse much of the app without an account at all.
Facility reviews, weigh-station status reports, map problem reports, and any photos you attach to a bug report are stored by us and, where that is the entire point of the feature, shown to other drivers. Facility reviews are attributed to you. Weigh-station reports may be submitted anonymously.
So the app can be used without an account, our services issue two anonymous, service-scoped device identifiers. These are not advertising identifiers, are not shared, are not linked to your name or phone number, and are used only to keep our own services from being abused and to attribute anonymous contributions (such as a weigh-station report) to a device rather than a person.
The app collects crash reports and basic usage events so we can find and fix problems rather than merely hear them complained about. Reports are scrubbed of personal information on your device before they are sent. Analytics events are not tied to a personal profile.
The app does not record your screen. Screen recording cannot be switched on in a released build — the build refuses to compile if that setting is enabled.
The app accesses your camera or photo library only at the moment you choose to attach an image — a rate confirmation, a receipt, a photo on a problem report. It does not access media in the background and does not scan your library.
Contacts. Calendar. Text messages or call logs. Health or fitness data. Financial account details. Browsing history. Advertising identifiers — the app contains no advertising SDK of any kind.
If you choose to verify your driver identity, we collect and store your driver's license number, issuing state, and the last four digits of your Social Security number. We use these details to match your driver record, prevent duplicate identity claims, and provide verified-driver features. We do not collect or store your full Social Security number for identity matching. You can browse the map without completing this verification.
If you use the owner-operator tools, we collect the work records you choose to enter or upload. These can include load rates, earnings, expenses, transaction dates, vendor information, receipt attachments, and maintenance records. Saved records are associated with your account and are used to display your trip and expense history, work summaries, and estimates, including estimated tax reserves. These tools do not require bank-account numbers or payment-card details.
When you upload a rate confirmation, the selected PDF or image is transmitted to our backend for automated extraction of trip details and rates. Service providers supporting document analysis may process the selected file to deliver this feature.
You can also choose to upload receipt images, facility photos, and photos or videos attached to a problem report. Problem-report attachments are sent when you submit the report. These are user-selected uploads. The app does not automatically record your screen or microphone, or scan your photo library. On Android, the system picker gives the app access to the media items you select.
When you search for a destination, your search text is sent to services that find matching places and addresses. Depending on the search, these include our facility-search service and external geocoding providers, including the public Photon service at photon.komoot.io. A request can also include coordinates used to focus the search on a relevant area. The external service receives the search text and any search-focus coordinates included in that request, together with the network information needed to handle it, such as your IP address.
Photon is an external service, not a server we operate. You can search without granting location permission; the text of the search is still transmitted to provide results.
You can delete your account and associated data from inside the app (Settings → Delete account), or on the web at oculusreviews.com/delete-account. Deletion removes your driver profile and the records tied to it, and de-identifies anonymous contributions (such as weigh-station reports) so they can no longer be linked to you while remaining useful to other drivers. See also section 8 (Data Retention and Deletion).
By providing your mobile phone number and opting in through our platform, you consent to receive SMS (text message) communications from Oculus Reviews related to your account, job alerts, and platform updates.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies based on your activity and preferences. Message and data rates may apply depending on your carrier plan. You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact support@oculusreviews.com.
SMS messaging is available on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
Oculus Reviews is a working tool for commercial drivers. The Services are not intended for children under 16 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we learn that we have, we delete it. If you believe a child has provided personal information, contact support@oculusfreight.com.
Our service providers are located in the United States. If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. Data protection laws may differ from those in your location.
Oculus Reviews is intended as a reputation, review, and trust network. Oculus Freight is not a consumer reporting agency, and the Services are not intended to provide "consumer reports" under the U.S. Fair Credit Reporting Act ("FCRA").
You agree not to use the Services as the sole basis for decisions that require FCRA-compliant consumer reporting (including certain employment eligibility decisions) and you are responsible for ensuring your use complies with applicable law.
We may update this Privacy Policy from time to time. We will update the "Last Updated" date. If changes are material, we may provide additional notice via the Services or by email, and where the change affects the mobile app we will tell you in the app before it takes effect.
Maxbox LLC (Oculus Freight)
Privacy: privacy@oculusreviews.com
Email: support@oculusfreight.com