Dhl Express USA INC

Good for pick load personal ✅️ nice and quik loading

Best employee Nate

My consignment which is a highly time sensitive important document has been sent from here in Germany to Bahamas instead of destination Australia. How can that happen? It will now be delivered to Australia , says the status report. I paid a lot of money and chose DHL as I thought I can rely on them. Now how much longer will my consignment take to reach its destination? 3 days, 5 days later then expected? Will it arrive at all? I definitely do not want to have to repeat the whole procedure meaning go back to the notary , get the document apostilled again , send it away another time ( successfully this time?) also costs a lot of money and another holiday. Also would delay the whole procedure by at least three weeks. I paid for a transport insurance which is highly recommendable , but there will be no damages I can claim for delays regarding an express shipment, I can only claim in case if loss. ---- Update on 7th July 2026: After this misrouting, the consignment went back to Cincinnati from where it was forwarded to Australia via Honolulu as originally planned. DHL delivered the document to the recipient still on the planned date which I would never have expected after this mess up. That is why I am updating my review to 4 stars.

Very helpful people

I needed to take half a day off work to receive an international package (I've had two previous instances of packages being stolen after being left unattended), so I requested a change of delivery date. I received approval for the change, but during my lunch break, I noticed on my phone that I'd received a message saying the delivery was complete two days earlier than scheduled. I frantically took an emergency leave and rushed home. The Japanese shop had set it to require a recipient signature, but the driver left it at my door with my signature. This has happened twice, so I've realized that DHL's date change requests are pointless. If I could choose my shipping carrier, I wouldn't use DHL. Another situation: My package was on hold for two days at the DHL hub in Cincinnati, so I called customer service. They said it was in Cincinnati, so I drove for an hour and a half, waited 15 minutes only to be told it was missing, and after another 30 minutes, I finally found it in a small shipping company warehouse in Lexington. I asked them to tell the package to be delivered to me as I was on my way, and after another hour and a half drive, I finally picked it up...

BAD SERVICE, WE PAY THE Us Duties & Taxes AND STILL GOT MY PACKEG SEND BACK ..... MELISSA, BECAUSE THE SHIPMENT IS ALREADY ON THE WAY BACK TO CHINA, I WOULD LIKE A REFUND OF THE DEPOSIT MADE TO YOUR COMPANY.