Douglas Express INC

Get Delivery service from them 4 times a week, absolutely the worst service, unprofessional drivers with no training roughly 10-15% of my inventory they are responsible for each week is "missing" or severely damaged. Sad this is who is contracted to deliver our goods to us by the state

I don't give this company any stars! They are not professional at all and don't deliver on time! The worst I have ever seen don't buy anything from Home Depot and expect your things to be delivered on time because they won't! Had an delivery between 12pm-4pm it's after 5 and noone has shown up or called! Not again with these idiots

Company Trash and very unprofessional

Douglas did NOT give me a call 30 minutes prior to delivery as they said they would. I have ordered and had appliances delivered to houses that I manage and flip for the past 10 years. This has been the worst experience I have ever had with an appliance delivery. I will let Home Depot know that I will not order appliances from them again since they use Douglas as third party delivery. A week ago I set aside 4 hours in the morning 8-12am, for an appliance delivery to one of my vacant houses. I was told that I would get a call 30 minutes prior to the delivery time. This call did not happen and when I called Douglas it went to the voice mail. the front door had a tag on it that told me to call Douglas to schedule another time (this should not be my job when Douglas did not do their job). Many voice mails and 5 days later I set aside another 4 hours in the morning and waited for the call. I received a call at 4:15 in the afternoon while I was on the way to my evening job. After being on hold for 15 minutes and being redirected to three of the wrong people I was able to speak with the supervisor of appliance deliveries (I'll leave his name out at this time). He said on his word that the appliances would be delivered the next morning. Words weren't going to work for me and I asked him what I should do if and when the appliances were not delivered the next morning. He gave me his supervisor cell number. The next day and 12pm I had not received a call so I called the supervisor, he told me he would look into it. At 1:15 I received a call from the delivery guys and they said they were already at the house. When the appliances were placed in the house the delivery guys began to walk back to their truck and I asked them if unwrapping and unboxing was part of the delivery, they said it was and they unwrapped the appliances and began to walk to the door. I then asked them about the 2/4's bolted to the bottom of the appliances and they said they would look in the truck for the wrench, they did not have the wrench. I stayed nearby and postponed things on my schedule for a total of 12 hours, at a minimum spent 30 minutes on the phone, and now need to finish Douglas' unpackaging job. Douglas we can set this right If you pay for my time.

Keep up the good work guys. I know how hard it is to find dedicated and committed team members but your guys get the job done and that’s what it’s all about

Very much improved courier service! I would definitely recommend now and not a few years ago the service has improved by 10 stars

Scam company!! They pick up the item you ordered, mark it as delivered, keep the item and re-sell it. No one do business with them, we have all the documents/evidence & this company will see Legal retribution like no other.

Scam company

Could not have asked for a better courier service.5 stars for prompt, customer service and friendliness of employees . I would highly recommend this company.

The most efficient and reliable company I have had the pleasure of doing business with.