Golden Gate Manor INC

I am writing to share my recent experiences with Manergate and to recommend that you consider alternative service providers for your needs. Having utilized their services on several occasions, I have become concerned regarding the company's culture and its treatment of both clients and employees. In my experience, there is a significant lack of consideration for the needs of disabled individuals, as the primary focus appears to be on profit rather than client care. Furthermore, I was informed by a manager that basic requirements, such as meal breaks and restroom use, are at the owners' discretion and are frequently restricted. no matter the Disability or elderly or conditions. Based on these observations regarding their professional standards and lack of respect for personal needs, I strongly suggest looking into other options.

I am very disappointed with the pickup process for Golden Gate Transportation. I scheduled a pickup for my 80-year-old parents at 4:30 PM from a doctor’s appointment. I was initially told a driver would be on the way in 15–20 minutes after dropping off another patient. After 30 minutes passed with no pickup, I called again and was told the same thing. Another 30 minutes went by, and when I called again, I was told they were still dealing with the same patient. Because the doctor’s office in Pueblo closed at 5:00 PM, I drove over to wait with my parents. When I arrived, they were still sitting outside waiting. I called dispatch again and was told the delay was due to a shift change and that someone would arrive in another 15–20 minutes. That did not happen. When I called yet again, I was told the driver was “on the way.” Later, dispatch asked if my parents would be okay riding with another patient while that person was dropped off first. I said no—this should never have been suggested for elderly patients who had already been waiting nearly two hours. I was then told a driver would be sent but needed to get gas first. I was reassured it would not be another 15–20 minutes and that the driver was nearby. Despite that, I waited an additional 25 minutes before they finally arrived. My parents were outside after the office had closed, in 43°F weather with a 5 mph wind. Waiting in my vehicle for over an hour. Total wait time: 1 hour and 55 minutes. Patient safety should be the top priority for any medical transportation service. Leaving elderly patients waiting outside in cold weather, after a medical appointment, with repeated misinformation and delays is unacceptable and unsafe. This experience shows a serious lack of planning, accountability, and concern for vulnerable patients. Golden Gate Transportation must improve their communication and pickup procedures to ensure the safety and dignity of those they serve.

I called to schedule a pick up three days in advanced, it was arranged at 6:30 AM I call to notify the dispatcher of the situation and best they can do is have some guy that hasn't dropped off a client at IHOP, I knew right there I had to cancel the ride and an important surgery, thx Golden Gate do better!!!!!!!