Speedy Transport Group INC

My company just switched to them for our early morning shipment deliveries. We are scheduled for 6am and they are always late by at least 45min. Then today after being 45min late the driver sat in his cab until I yelled out to him that we were waiting. Then he asks to borrow our pallet jack, which we don't have and their paperwork clearly states that a pallet jacket is required to be brought by them. I told him he was under contract to then hand balm our 7 skids into our back room. He left to call his company and their solution was to leave to do the next delivery and come back in an hour! He had already wasted 3 hrs worth of our labour time and now wanted to waste more. I asked if he would be hand balming or have a pallet jack when he came back and he didn't answer and just said he had to follow directions and to contact our delivery feedback people (which we did). This has been a horrible experience and I will complain to my district manager and corporate every time an issue happens until you guys get fired for breach of contract and we move on to a better prepared and more reliable company.