New Penn Motor Express LLC

Yellow has killed a great company! RIP New Penn

I had a similar experience as others here. I ordered from global industrial, and apparently they use Penn Motor Express for deliveries. I was given a window from 2pm to 5pm for delivery to a residential address. I took the entire afternoon off of work and they never showed. I called them, and the receptionist/dispatcher didn’t know why it wasn’t delivered but the driver was on a pickup elsewhere and wouldn’t get to my house before dark. They don’t deliver to residential addresses after dark. The driver should have factored my residential delivery into his schedule. But nope, they didn’t even call me to let me know it wouldn’t happen that day. When trying to reschedule, they don’t deliver in the morning because the drivers don’t usually leave their location until 10-11am. I’m so glad I paid an extra $130 to delivery to a residential address on top of the normal $190 shipping fee. This place is worse than a cable company. Update: They did deliver on the rescheduled date, but almost missed it the delivery window. The driver was very nice though. Because of the driver, I'm adding a star. But I can't recommend the company due to their scheduling, management, and lack of communication.

Stay away .

Reliable service.

Best service on-time delivery and great price

This place is going under big time management don't know what they are doing the don't fix equipment there truck ...and lie to customers on a daily basis they treat their employees badly don't do business with them freight charges are very expensive if you are at a stop wait to unload they will charge you a delay fee stay away from them at all cost is better out there until things are fixed